MAINTENANCE POSITION at the RUSTY PARROT LODGE

About the Position 

The Maintenance role is paramount at our brand-new lodge and spa. With a mission to maintain not only the cosmetic but also the structural integrity of the property, our maintenance team ensures that every corner of the Rusty Parrot Lodge exudes an aura of excellence and luxury. From meticulously attending to the smallest details to overseeing large-scale projects, this role is central to the very essence of our brand. 

Qualifications and Skills 

The Maintenance position carries significant responsibilities, demanding readiness and dedication. The overarching objective is to embody a proactive and preventative approach, minimizing the need for reactive interventions. The right candidate must be able to work with little supervision and maintain high performance and optimal property reliability. The maintenance lead thrives in working with all departments to provide strong support for guests and fellow employees. This position is mainly responsible for maintaining the property's cosmetic and basic upkeep. From touching up and repairing damage to addressing rooms, public areas, and grounds, the main objective of this role is to uphold the pristine condition of the hotel.

Core Responsibilities 

• Respond and attend to guest repair requests.
• Welcome and acknowledge all guests according to company standards.
• Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.
• Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.
• Ability to interpret readings from meters & gauges and other measuring units. 
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed and accuracy.

• Ability to maintain confidentiality of hotel guests and pertinent hotel information.
• Ability to ensure security of guest room access and hotel property.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. 
• Program TV's and perform general housekeeping and engineering-related inventory duties.
• Test, troubleshoot and perform basic repair on all types of equipment.
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• To be available for any emergencies and act in an engineering capacity to protect guests and associates and preserve the building and its systems during the emergency.
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Carry out specific oral and written instructions.
• Maintain maintenance inventory and requisition parts and supplies as needed. 
• Ensure uniform and personal appearance are clean and professional.
• Train and instruct other members of the staff through sharing knowledge and skills. 

Requirements 

• Demonstrated ability to work independently with minimal supervision while consistently delivering high-performance results
• Customer-oriented with a professional and friendly demeanor, ensuring positive interactions with guests and team members
• Strong prioritization and time management skills, effectively managing tasks and responsibilities to meet deadlines
• Capacity to work efficiently without sacrificing quality, maintaining the lodge's standards of excellence
• Physically capable of lifting at least 50 lbs, essential for various maintenance tasks and responsibilities